Este artigo é indicado para quem precisa ativar a nova subscrição para iniciar sua validade.
Please do the following to manually update your support program information:
- Log in to your account;
- Make sure all your Product Serial Numbers are registered under your account.
- Switch to Products in the upper left-hand corner of the page.
- Find the product you want to register a support program renewal for:
- Click Renew, and then click Register renewal:
A pop-up window appears:
- Type in your the requested details as prompted:
- Billing Email – E-mail Address you used to place the purchase order
- Order/Invoice/Certificate No – depending on the way you purchased your product you should enter either Order ID (for online orders; listed under My Orders) or Invoice ID (usually starts with INVCH) or Certificate (usually starts with CERTCH).
- Click Submit. The system will verify your order information and update your Support Program and/or Expiration date according to the order details.
- If you receive an error message, please click the “Need Help?” link in the upper right-hand corner of the pop-up window to initiate a chat session with an Acronis Customer Service representative.